Applications
Missing calls and losing customers?
Staff rushed off their feet answering calls?
Are they being productive ?
Can you measure your advert results?
Do you run an on-call support team and do you :
- know when calls come through?
- know whose on call?
- have automatic escalation in place?
Small Office
- Total control over inbound call routing
- Totally outsourced virtual IVR/ACD/PBX
- Professional “auto-attendant” front office
- Overflow routing to alternate number or voicemail
- Transfer calls, voicemail to email
Mini Call Centre
- Call queuing and on-hold call management
- Individual agent management
- Web portal interface for real-time control
- Real time call statistics and reporting
- Expand your call centre as needed
On-Call Support Team
- Scheduled on-call roster
- Greeting message and on-hold music
- Automatic escalation through to 20 agents
- Automatic Email or SMS alerts of issues
- Scheduled shift changes for international teams
Here are some example reports:
